WE WILL NOT BE HELD RESPONSIBLE, NOR ISSUE ANY REFUNDS FOR WRONGLY ADDRESSED ORDERS.
(it is your responsibility to enter the correct address)
PLEASE ALLOW UP TO 3 DAYS FOR ORDER PROCESSING, AND UP TO 5-7 DAYS DURING DROPS.
FEARS 925 pieces are subject to a distinctive return / refund policy separate from standard Personal Fears pieces. Since this line is crafted from precious metals, all sales are final.
FOR ASSISTANCE PLEASE EMAIL: email@example.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. However, we do guarantee our products for life. So if you encounter a manufacturing defect at any time, let us know and we will exchange your item with a comparable item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Any headwear (for sanitary reasons)
To complete your return, we require a receipt or proof of purchase.
You will be responsible for postage on returns / exchanges.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will gladly exchange any item that is unused condition. Contact email@example.com to coordinate, and send items to:
PO BOX 4651 New York, NY 10185.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
PO BOX 4651, New York NY 10185.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.